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Adviser and client

Get advice

We provide free, confidential and impartial advice.

People come to us with all sorts of issues. You may have money, benefit, housing or employment problems. You may be facing a crisis, or just considering your options.

Get advice online from Citizens Advice

Contact us locally

About us

Newcastle under Lyme & Kidsgrove CAB have recently been merged with Biddulph & Stoke on Trent CAB. We are now part of Staffordshire North & Stoke on Trent CAB. We are part of Staffordshire Advice Line and you will be able to contact this service on 03444 111 444.

To receive face-to-face advice you can find us at;

Kidsgrove Offices:
Town Hall
Liverpool Road
Stoke on Trent

  • Mon 14.00 - 16.00
  • Thur 10.00 - 12.00

Newcastle under Lyme Offices:
25 - 27 Wells Street
Newcastle –Under -Lyme

  • Mon 10.00 - 14.00
  • Tues 15.00 - 20.00
  • Thur 15.00 - 20.00
  • Fri 10.00 - 14.00

To receive phone advice you can call us at the following times:

  • Mon - Thurs 9:00 - 5:00
  • Tues - Wed 9:00 - 8:00
  • Fri 9:00 - 4:30

Advice can also be received by email:


21,600 highly trained volunteers support the delivery of our work nationally. They come from all sorts of backgrounds and help with everything we do. Could you join them?

The Citizens Advice network

Our network provides free, confidential and impartial advice and campaigns on big issues affecting people’s lives.

Our goal is to help everyone find a way forward, whatever problem they face.

We're all independent charities and are part of the Citizens Advice network across England and Wales.

Support us

Without the generous support of people up and down the country, we couldn't continue to do the work we do.

Twitter: CitizensAdvice
Facebook: CitizensAdvice
YouTube: CitizensAdvice

Our supporters

Advice Services Alliance logo    Financial Inclusion Fund logo    Newcastle-under-Lyme Borough Council logo    Coalfields Regeneration Trust logo    

NHS North Stafforshire logo    Sure Start Children's Centres logo

We are also supported by Sure Start Newcastle and Staffordshire County Council.