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Adviser and client

Get advice

The Citizens Advice service offers practical, up-to-date information and advice on a wide range of topics, including; debt, benefits, housing, legal, discrimination, employment, immigration, consumer and other problems.

Our advice is available to everyone regardless of race, gender, sexuality, age, nationality, disability or religion.

Adviceguide Self help from Citizens Advice

About us

Newcastle under Lyme & Kidsgrove CAB have recently been merged with Biddulph & Stoke on Trent CAB. We are now part of Staffordshire North & Stoke on Trent CAB. We are part of Staffordshire Advice Line and you will be able to contact this service on 03444 111 444.

To receive face-to-face advice you can find us at;

Kidsgrove Offices:
Town Hall
Liverpool Road
Stoke on Trent

  • Mon 14.00 - 16.00
  • Thur 10.00 - 12.00

Newcastle under Lyme Offices:
25 - 27 Wells Street
Newcastle –Under -Lyme

  • Mon 10.00 - 14.00
  • Tues 15.00 - 20.00
  • Thur 15.00 - 20.00
  • Fri 10.00 - 14.00

To receive phone advice you can call us at the following times:

  • Mon - Thurs 9:00 - 5:00
  • Tues - Wed 9:00 - 8:00
  • Fri 9:00 - 4:30

Advice can also be received by email:


The majority of advisers are trained volunteers, helping the Citizens Advice service to resolve over seven million new problems every year.

Our service couldn’t survive without our 21,500 fantastic volunteers, but we need around 5,000 more. We’re looking for all sorts of people with different backgrounds and skills to volunteer with us for a uniquely rewarding experience.

About the Citizens Advice service

There are 338 Citizens Advice Bureaux across England and Wales, all of which are members of Citizens Advice.

Together, we are the Citizens Advice service, and we help people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Support us

Because every Citizens Advice Bureau is an independent charity we rely on the support of people like you.

With a Citizens Advice Bureau in the community people always have somewhere to turn in times of crisis, but the unmet demand for our service is growing. Can you help us to help more people?

Our supporters

Advice Services Alliance logo    Financial Inclusion Fund logo    Newcastle-under-Lyme Borough Council logo    Coalfields Regeneration Trust logo    

NHS North Stafforshire logo    Sure Start Children's Centres logo

We are also supported by Sure Start Newcastle and Staffordshire County Council.