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Kensington and Chelsea CAB

Get advice

The Citizens Advice service offers practical, up-to-date information and advice on a wide range of topics, including; debt, benefits, housing, legal, discrimination, employment, immigration, consumer and other problems.

Our advice is available to everyone regardless of race, gender, sexuality, age, nationality, disability or religion.

Get advice online from Citizens Advice

About us

Kensington and Chelsea Citizens Advice Bureau has two main bureaux based in the borough:

  • Kensington – 2 Acklam Road (off Portobello Road) London W10 5QZ
  • Chelsea – at Chelsea Old Town Hall, Kings Road.

As a general advice agency we aim to assist with any enquiry.

To get advice you can call in person, telephone or write. Alternatively a social worker or other professional may refer you to one of our specialist units.

Kensington and Chelsea CAB annual report


The majority of advisers are trained volunteers, helping the Citizens Advice service to resolve over seven million new problems every year.

Our service couldn’t survive without our 21,500 fantastic volunteers, but we need around 5,000 more. We’re looking for all sorts of people with different backgrounds and skills to volunteer with us for a uniquely rewarding experience.

About the Citizens Advice service

There are 338 Citizens Advice Bureaux across England and Wales, all of which are members of Citizens Advice.

Together, we are the Citizens Advice service, and we help people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Support us

Because every Citizens Advice Bureau is an independent charity we rely on the support of people like you.

With a Citizens Advice Bureau in the community people always have somewhere to turn in times of crisis, but the unmet demand for our service is growing. Can you help us to help more people?

Our supporters

We are supported by The Royal Borough of Kensington & Chelsea, Big Lottery Fund, The Prison Service and The Campden Charities.