Citizens Advice

About us

About usWe aim to provide the advice people need for the problems they face and improve the policies and practices that affect people's lives.

We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.

The difference we make

Facts and stats We help over 2.1 million people to solve 6.6 million problems.


Watch our animation to find out more about our work and how you could help to make a difference:

Our structure

CAB signCitizens Advice Bureaux deliver advice services from over 3,300 community locations in England and Wales, run by 338 individual charities.

Citizens Advice itself is also a registered charity and is also the membership organisation for bureaux. Together we are the Citizens Advice service.


Latest publicationsBrowse and download our corporate publications:

Policy publications


® Stefano Cagnoni Stefano Cagnoni We stage conferences, debates and various other events on advice and policy-related issues.

Citizens Advice worldwide

There are more than a dozen organisations like Citizens Advice around the world. These include Citizens Advice in Northern Ireland and Citizens Advice Scotland, as well as services as far away as New Zealand.