East Herts Citizens Advice Service helps people resolve their legal, money and other problems by providing free, independent and confidential advice and by influencing policy makers.
Get advice by email from East Herts Citizens Advice
Call the Hertfordshire Adviceline on 03444 111 444Get advice in Bishop’s Stortford | Hertford | Buntingford | Ware | Sawbridgeworth
Clients can access our service in a number of ways. We run drop in sessions at our offices in Bishop’s Stortford and Herford, and at our outreach locations at Buntingford, Ware and Sawbridgeworth. Self-help information can be found online at Advice Guide and clients can call the Hertfordshire Adviceline on 03444 111 444.
We also run partnership projects with local organisations, including Riversmead Housing Association, Isabel Hospice, East Herts Council, Herts Aid and Herts County Council. We have also been fortunate to be awarded a Big Lottery Fund grant for our Joining Up the Dots project to run until September 2015.
East Herts Council are the primary funder of East Herts Citizens Advice Service, but we are also grateful for the support from other funders including Uttlesford District Council, Ware Charities, Friends of EHCAS, Tees Law and our local Town and Parish Councils.
In 2013/14 we saw 8000 unique clients (many on more than one occasion), this translated to 15,000 interactions, on behalf of, or with clients. We helped 2000 on Adviceline. 377 vulnerable or disabled clients were visited at home. Benefits and debt account for over half of our client issues. There are 22 paid staff members and 90 volunteers working at East Herts Citizens Advice Service. The economic value of our volunteers in 2013/14 equated to £365,880.
The majority of advisers are trained volunteers, helping the Citizens Advice service to resolve over seven million new problems every year.
Our service couldn’t survive without our 21,500 fantastic volunteers, but we need around 5,000 more. We’re looking for all sorts of people with different backgrounds and skills to volunteer with us for a uniquely rewarding experience.
About the Citizens Advice service
There are 338 Citizens Advice Bureaux across England and Wales, all of which are members of Citizens Advice.
Together, we are the Citizens Advice service, and we help people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.
Because every Citizens Advice Bureau is an independent charity we rely on the support of people like you.
With a Citizens Advice Bureau in the community people always have somewhere to turn in times of crisis, but the unmet demand for our service is growing. Can you help us to help more people?
We influence policy by campaigning about the issues that matter in our community. Our latest reports:
- Internet access for people applying for Universal Credit [ 76 KB]
- Food banks summary [ 410 KB]
- Personal Independence Payments media story [ 200 KB]
- Click Here campaign to find internet access points in East Herts - from our research into internet access for our clients
- Money advice video aimed at young people
East Herts Council are the primary funder of East Herts Citizens Advice Service, but we are also grateful for the support from other funders including Uttlesford District Council, Ware Charities, Friends of EHCAS and our local Town and Parish Councils.