Skip to content Skip to footer
Telephone adviser

Get advice

The Citizens Advice service offers practical, up-to-date information and advice on a wide range of topics, including; debt, benefits, housing, legal, discrimination, employment, immigration, consumer and other problems.

Our advice is available to everyone regardless of race, gender, sexuality, age, nationality, disability or religion.

Get advice online from Citizens Advice

Get advice:

About us

Derbyshire Dales, Amber Valley & Erewash Citizens Advice Bureau provides a free, confidential and independent advice service across all 3 boroughs.

We have offices in Matlock, Ilkeston, Heanor and Belper and outreach sessions in our communities including Long Eaton, Alfreton, Ashbourne, Ripley and Bakewell.

Our staff and volunteers are committed to helping you to understand your rights and responsibilities and the options available to you for resolving the issues that are concerning you.

For more on our services see Get advice.

Mid Derbyshire and Erewash CAB annual report


The majority of advisers are trained volunteers, helping the Citizens Advice service to resolve over seven million new problems every year.

Our service couldn’t survive without our 21,500 fantastic volunteers, but we need around 5,000 more. We’re looking for all sorts of people with different backgrounds and skills to volunteer with us for a uniquely rewarding experience.

All our initial volunteer training is for Gateway Assessors, with the opportunity for our volunteers to train to become a Generalist Adviser in the future.

About the Citizens Advice service

There are 338 Citizens Advice Bureaux across England and Wales, all of which are members of Citizens Advice.

Together, we are the Citizens Advice service, and we help people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Support us

Because every Citizens Advice Bureau is an independent charity we rely on the support of people like you.

With a Citizens Advice Bureau in the community people always have somewhere to turn in times of crisis, but the unmet demand for our service is growing. Can you help us to help more people?

Our supporters

Thanks to all the supporters of our service.