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The Citizens Advice service offers practical, up-to-date information and advice on a wide range of topics, including; debt, benefits, housing, legal, discrimination, employment, immigration, consumer and other problems.

Our advice is available to everyone regardless of race, gender, sexuality, age, nationality, disability or religion.

Get advice online from Citizens Advice

Get advice in:Canterbury | Herne Bay | Whitstable

About us

Canterbury District Citizens Advice Bureau has offices in Canterbury and Herne Bay. We also offer an outreach service in Whitstable.

Drop in sessions are held at Canterbury and Herne Bay where short assessment interviews are given. If needed, follow up appointments with a generalist adviser are made.

The District also offers a telephone advice line. Assessment and full interviews at our outreaches are by appointment, arranged via our Herne Bay office.

Canterbury CAB annual report cover Annual report [Adobe Acrobat Document 1.2 MB]

Macmillan has gone into partnership with Citizens Advice Bureaux to provide a Welfare Benefits Advice Service to clients affected by cancer and their families. See our Macmillian benefits leaflet [Adobe Acrobat Document 140 KB]


The majority of advisers are trained volunteers, helping the Citizens Advice service to resolve over seven million new problems every year.

Our service couldn’t survive without our 21,500 fantastic volunteers, but we need around 5,000 more. We’re looking for all sorts of people with different backgrounds and skills to volunteer with us for a uniquely rewarding experience.

Volunteers are always welcome to carry out a number of different roles, but if you don't have free time you can help by becoming a Friend.

About the Citizens Advice service

There are 338 Citizens Advice Bureaux across England and Wales, all of which are members of Citizens Advice.

Together, we are the Citizens Advice service, and we help people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Support us

Because every Citizens Advice Bureau is an independent charity we rely on the support of people like you.

With a Citizens Advice Bureau in the community people always have somewhere to turn in times of crisis, but the unmet demand for our service is growing. Can you help us to help more people?

Our supporters

Advice Services Alliance logo    Canterbury Citiy Council logo