Citizens Advice

Bureau details

Get advice online now from www.adviceguide.org.uk for practical, reliable, up-to-date CAB information on a wide range of topics. The information covers England, Northern Ireland, Scotland and Wales and is continuously reviewed by our team of advisers.

Please note some bureaux can only give advice to people living or working in a certain area. Please check with the bureau that they are able to help you.

Norfolk Citizens Advice Bureau (Norwich)

St Crispin's House
St Georges Street
NORWICH
Norfolk
NR3 1PD

Telephone:Admin and reception - 01603 660857
General Advice - 03 444 111 444
Fax:01603 679679
Email:public@ncab.org.uk
Web site:www.norfolkcab.org.uk
Map:Link to map

 Other bureau locations

Notes

Drop-in or telephone service: Offers a 15 min Assessment interview to help clients self-manage queries. If needed Assessors can book advice appointments with generalist (all matters) or specialist Advisors.
Tel: Calls are directed initially to the bureau closest to the caller’s area code. If our lines are busy, or calls are made outside our telephone operating hours, the call will be directed to another bureau or provider. If no provider is available, an automated information service operates.
Advice appointments: Appointments are for queries that are complex, urgent or around specialist issues, or for clients requiring additional help. These are given only after an assessment via Adviceline or the drop-in service.
E-mail service: Offers basic information to straightforward queries. NB: Advice appointments cannot be made by e-mail.
Several of our offices offer specialist advice (debt, money, housing, welfare benefits or legal) - some of which may only be available at a specific locality. See below.

Advice times

Advice sessions

Many bureaux now have a short introductory interview to help decide how you can be best advised. You may then be asked to make an appointment. If the bureau is open only for appointments or specialist advice this will be indicated in the notes.

Mon: 09.30 - 16.00          Drop in: Interviews given on a 1st come, 1st serve basis; once slots full, only emergencies seen.  
Tue: 09.30 - 16.00          Drop in: Interviews given on a 1st come, 1st serve basis; once slots full, only emergencies seen.  
Wed: 09.30 - 16.00          Drop in: Interviews given on a 1st come, 1st serve basis; once slots full, only emergencies seen. 
Thu: 09.30 - 16.00          Drop in: Interviews given on a 1st come, 1st serve basis; once slots full, only emergencies seen. 
Fri: 09.30 - 16.00          Drop in: Interviews given on a 1st come, 1st serve basis; once slots full, only emergencies seen. 

Telephone advice times

Unless indicated otherwise an adviser should be available by phone though this may be for an introductory interview only to help decide how you can best be advised.

Mon: 09.30 - 16.00          Assessment and information 
Tue: 09.30 - 16.00          Assessment and information 
Wed: 09.30 - 16.00          Assessment and information 
Thu: 09.30 - 16.00          Assessment and information 
Fri: 09.30 - 16.00          Assessment and information 

Further information

Access details

  • Wheelchair accessible - yes
  • Wheelchair toilet access
  • Induction loop

Languages

If English is not your first language, contact the bureau for information about other languages it can provide advice in.

Specialist services

  • Debt Relief Order
  • Money Advice

Other bureau locations