Citizens Advice

Bureau details

Get practical, reliable advice online. The information covers the law in England, Northern Ireland, Scotland and Wales.

Please note some local Citizens Advice can only give advice to people living or working in a certain area.

Catford Citizens Advice Bureau

120 Rushey Green

Telephone:0844 826 9691 Calls cost 7p per minute plus your company's access charge
Map:Link to map

 Other bureau locations


Advice for people who live, work or study in the Lewisham borough.

Access to our advice service is through Gateway Assessments. These are short interviews face to face or by telephone to find out about your enquiry and decide how best we can help you , with leaflets, signposting or referral to other agencies or book an appointment to advise you.

Appointments only booked through Gateway Service.

Reception Counter Service for leaflets and signposting is available Mondays to Wednesdays 10am to 1pm, 2pm -4pm & Thursdays 10am to 1pm & 2pm to 5pm.

Demand for our service is very high. If you intend to come to a face to face gateway please note that we may not be able to see you. You will need to arrive before the service starts.

Advice times

Advice sessions

Many bureaux now have a short introductory interview to help decide how you can be best advised. You may then be asked to make an appointment. If the bureau is open only for appointments or specialist advice this will be indicated in the notes.

Tue: 10.00 - 12.00          Gateway Assessment.10-12Short assessment interviews to decide how we can help you.Reception10-1,2-4 
Fri: 10.00 - 12.00          Gateway Assessment.Short assessment interviews to decide how we can help you. 
Sat:           Closed 
Sun:           Closed 

Telephone advice times

Unless indicated otherwise an adviser should be available by phone though this may be for an introductory interview only to help decide how you can best be advised.

Wed: 14.00 - 16.00          2-4 Tel Gateway Assessment-Short telephone interview to decide how we can help you 0844 826 969 
Thu: 14.00 - 16.00          2- 4 Tel Gateway Assessment - Short telephone interview to decide how we can help you 0844 826 96 

Further information

Access details

  • Wheelchair accessible - yes
  • Induction loop
  • Accessible signage


  • Cantonese
  • French

Specialist services

  • Housing
  • Immigration

Other bureau locations