Citizens Advice

Bureau details

Get practical, reliable advice online. The information covers the law in England, Northern Ireland, Scotland and Wales.

Please note some local Citizens Advice can only give advice to people living or working in a certain area.

Folkestone (Shepway) Citizens Advice Bureau

Folkestone Library
2 Grace Hill
CT20 1HD

Telephone:0844 4994118 Advice line
01303 - 249310 General enquiries only - advice/appointments cannot be given on this line
Map:Link to map

 Other bureau locations


The bureau is currently situated in Europa House (6th Floor), Sandgate Road, Folkestone, CT20 1RU (Nat West Buidling next to WH Smiths).
BUT new callers should always drop-in or call at the times shown below for a short assessment interview.
Full details of all services offered may be found on our website.

Advice times

Advice sessions

Many bureaux now have a short introductory interview to help decide how you can be best advised. You may then be asked to make an appointment. If the bureau is open only for appointments or specialist advice this will be indicated in the notes.

Mon: 09.30 - 12.00           
Wed: 09.30 - 12.00           
Thu: 09.30 - 12.00           

Further information

Access details

  • Wheelchair accessible - yes
  • Wheelchair toilet access
  • Induction loop
  • Internet advice access


If English is not your first language, contact the bureau for information about other languages it can provide advice in.

Specialist services

  • Housing
  • Money Advice
  • Welfare Benefits

Other bureau locations