Citizens Advice

Bureau details

Get practical, reliable advice online. The information covers the law in England, Northern Ireland, Scotland and Wales.

Please note some local Citizens Advice can only give advice to people living or working in a certain area.

Citizens Advice County Durham (Bishop Auckland)

Four Clocks Centre
154a Newgate Street
County Durham
DL14 7EH

Telephone:03444 111 444 AdviceLine - Monday to Friday 10am to 4pm
0300 323 2000 - Debt Advice Line Monday to Friday 9am to 12 noon
0300 323 1000 - To cancel or rearrange appointments
Fax:01388 661 629
Map:Link to map

 Other bureau locations


The bureau is staffed Monday to Thursday 9:00am to 5.00pm, Friday 9:00am to 4:30pm

Monday, Wednesday and Thursday from 10:00am to 1:00pm clients will be seen for a 15 minute diagnostic interview after which the adviser will decide whether a follow-up appointment is required.

Ring 03444 111 444 Monday to Friday 10:00am to 4:00pm for telephone advice

Advice times

Advice sessions

Many bureaux now have a short introductory interview to help decide how you can be best advised. You may then be asked to make an appointment. If the bureau is open only for appointments or specialist advice this will be indicated in the notes.

Mon: 10.00 - 13.00          Gateway 
Wed: 10.00 - 13.00          Gateway 
Thu: 10.00 - 13.00          Gateway 

Telephone advice times

Unless indicated otherwise an adviser should be available by phone though this may be for an introductory interview only to help decide how you can best be advised.

Mon:           Ring 03444 111 444 Monday to Friday 10am to 4pm for telephone advice 

Further information

Access details

  • Wheelchair accessible - yes
  • Wheelchair toilet access
  • Induction loop
  • Telephone (minicom)


If English is not your first language, contact the bureau for information about other languages it can provide advice in.

Specialist services

  • Legal Rota
  • Mental Health
  • Tribunal/advocacy
  • Welfare Benefits

Other bureau locations